Introduction
The role of Technical Support, Customer Service, and Commercial Banking professionals has become increasingly vital as businesses look to enhance customer satisfaction and resolve technical challenges efficiently. These positions are in high demand due to the growing reliance on technology and seamless customer service across various industries. Whether you're fresh to the job market or an experienced professional, opportunities are available in multiple locations to start your career with leading organizations like Concentrix.
Job Title: Technical Support (Voice Process), Technical Support (Non-Voice Process), Customer Service (Voice Process), Customer Service (Non-Voice Process), Commercial Banking (Voice Process)
Location: Multiple Locations (Available locations will vary)
Job Type: Full-time
Salary: NA
Work Mode: Work from Office
Job Description
We are looking for Technical Support and Customer Service professionals to join our team across various processes. In these roles, you will play a pivotal role in addressing customer queries, solving technical issues, and providing exceptional service to ensure customer satisfaction.
Role 1: Technical Support (Voice Process)
In this position, you will assist customers over calls, addressing and resolving technical concerns related to hardware and software. Your key responsibility will be diagnosing issues and providing actionable solutions.
Responsibilities:
Handle inbound calls to assist customers with technical issues.
Diagnose and troubleshoot hardware or software concerns.
Provide step-by-step guidance for system setups and configurations.
Document interactions for quality assurance and process improvements.
Skills Required:
Strong verbal communication in English.
Basic understanding of computer systems and troubleshooting.
Ability to multitask and problem-solve efficiently.
Role 2: Technical Support (Non-Voice Process)
This role focuses on assisting customers through email or chat support. You'll be instrumental in resolving technical challenges while maintaining top-tier customer service.
Responsibilities:
Respond to technical queries via email or chat platforms.
Troubleshoot product-related technical issues.
Collaborate with internal teams to address escalated concerns.
Keep thorough records of all support interactions.
Skills Required:
Proficiency in written English.
Typing speed of 30+ WPM with accuracy.
Knowledge of troubleshooting technical issues.
Role 3: Customer Service (Voice Process)
As a part of our Customer Service Voice Process team, you'll offer exemplary support to customers through calls, ensuring their queries and concerns are resolved promptly.
Responsibilities:
Handle inbound calls to resolve customer queries.
Provide assistance with billing, product information, and general inquiries.
Offer personalized solutions based on customer needs.
Maintain high customer satisfaction through effective communication.
Skills Required:
Excellent verbal communication in English and regional languages.
Strong empathy and active listening skills.
Ability to thrive in a fast-paced work environment.
Role 4: Customer Service (Non-Voice Process)
Join the Customer Service Non-Voice Process team and assist customers via email or chat. You will respond quickly to inquiries and resolve customer concerns effectively.
Responsibilities:
Respond to customer inquiries via email or chat platforms.
Resolve service-related issues efficiently and effectively.
Maintain accurate records of interactions and escalate complex issues as necessary.
Skills Required:
Strong written communication skills.
Typing speed of 30+ WPM with accuracy.
Customer-centric approach to service.
Role 5: Commercial Banking (Voice Process)
The Commercial Banking Voice Process role entails providing support for banking-related inquiries, account management, and transactions.
Responsibilities:
Handle inbound banking-related inquiries and provide solutions.
Assist customers with account management, transactions, and banking services.
Ensure all actions align with banking policies and procedures.
Resolve payment and technical issues efficiently.
Skills Required:
Strong verbal communication skills in English and regional languages.
Basic understanding of banking terms and processes.
High attention to detail and confidentiality.
Qualifications
Required:
Minimum qualification: 12th Pass and Above.
Freshers and experienced candidates welcome to apply.
Must be comfortable with rotational shifts, including night shifts.
Immediate joiners preferred.
Preferred:
Strong adaptability and willingness to learn.
Prior experience in customer service or technical support roles is a plus.
Industry Trends
The demand for customer service and technical support professionals continues to rise due to the increasing reliance on technology across industries. With the shift toward digital transformation, customer support in both voice and non-voice processes plays a pivotal role in delivering seamless customer experiences. Additionally, the rise of remote work and flexible job roles is contributing to the expansion of these positions globally.
Career Growth and Opportunities
These roles offer significant growth potential, whether you're looking to advance in customer service, technical support, or the banking sector. As you gain experience, you can move into supervisory or managerial positions or transition into other areas such as project management, training, or IT support. The versatility of these roles makes them an excellent stepping stone for diverse career paths.
Skill Development
To excel in these roles, consider enhancing the following skills:
Communication Skills: Effective communication, both verbal and written, is crucial for these roles. You can improve this by practicing with online courses like those offered by Coursera or LinkedIn Learning.
Technical Troubleshooting: Strengthen your technical problem-solving skills with online resources such as Udemy or Pluralsight.
Customer Service Excellence: Look into certifications like the Customer Service Professional certification to build your expertise in handling customer queries and challenges.
Interview Tips
To prepare for the interview, consider the following:
Common Interview Questions:
How do you handle difficult customers?
What steps would you take to troubleshoot a technical issue?
Can you provide an example of a time you resolved a complex customer issue?
Preparation Tips:
Practice clear and concise communication.
Familiarize yourself with the company and its products/services.
Highlight your ability to multitask, solve problems, and maintain a positive attitude under pressure.
FAQs
Q: What are the salary expectations for these roles?
A: Salaries will vary based on experience, location, and company policies. However, typical salaries range from ₹2,00,000 to ₹5,00,000 per annum, with potential for bonuses.
Q: Do I need prior experience for these roles?
A: No, both freshers and experienced candidates are encouraged to apply.
Q: Are there opportunities for remote work?
A: These positions primarily require office presence, but some locations may offer hybrid or remote work options.
Conclusion
In conclusion, the Technical Support, Customer Service, and Commercial Banking roles offer exciting career opportunities in a fast-paced environment with a chance to grow and expand your skills. If you're passionate about providing exceptional service and solving problems, these roles are an excellent fit. Apply now and take the next step in your professional journey with Concentrix!
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